• The product you wish to return must be absolutely unused.

  • To return your products, you must fill out the return form on our website or contact our customer representatives via the WhatsApp hotline 05012509901, communicate your request and have it approved. Returns made without prior contact will not be accepted and your shipment will not be received.

  • When returning, the return of the original invoice is mandatory. Please therefore keep your invoice after receiving your goods.

  • The responsibility for the return shipment to our company lies with the consumer.

  • Products that fall under the legally defined "products for which the right of withdrawal cannot be exercised," i.e. products that were manufactured according to the customer's special wishes and requirements, personalized through changes or additions, are excluded from return.

  • For products whose return has been approved, the product price is refunded within 7-10 days via the same payment method that the customer used. If the order was placed by credit card, the refund is made to the credit card; if it was placed by bank transfer/EFT, it is made to the bank account. The credit to your credit card account depends on your bank's processing times and can take between 1 and 4 weeks.

  • The products you wish to return must be sent, in the condition in which they were sent to you, together with the product, the invoice, the certificate, the product box, the packaging, any gifts and all other documents and materials, complete and undamaged, to the address indicated below. The customer who makes the return bears the responsibility for any deterioration or similar value-reducing circumstances that arise on the products and the accompanying documents and materials during return transport by the shipping company or the customer themselves.

Address: Karasoku mah.Beşocak Meydanı Altunhan iş Merkezi Bina No.1 Kat.5 Daire.504 Seyhan/ADANA

WhatsApp: 05012509901

Email: bilgi@sekagold.com.tr

REGULATION ON DISTANCE CONTRACTS OF THE MINISTRY OF CUSTOMS AND TRADE OF 27 NOVEMBER 2014

Right of Withdrawal

ARTICLE 9

(1) The consumer has the right to withdraw from the contract within fourteen days without giving any reason and without paying any penalty.

(2) The withdrawal period begins, in the case of service contracts, on the day the contract is concluded; in the case of contracts for the delivery of goods, on the day on which the consumer or a third party designated by the consumer takes possession of the goods. However, the consumer may also exercise the right of withdrawal during the period from the conclusion of the contract until the delivery of the goods.

(3) For determining the withdrawal period, the following applies:

For goods that are the subject of a single order and are delivered separately: the day on which the consumer or a third party designated by the consumer takes possession of the last good. b) For goods consisting of several parts: the day on which the consumer or a third party designated by the consumer takes possession of the last part. c) For contracts for the regular delivery of goods over a defined period: the day on which the consumer or a third party designated by the consumer takes possession of the first good. (4) The handover of the goods by the seller to the carrier shall not be deemed a delivery to the consumer.

(5) For contracts that include both the supply of goods and the provision of services, the provisions on the right of withdrawal for deliveries of goods apply.

Exceptions to the Right of Withdrawal

ARTICLE 15

(1) Unless the parties have agreed otherwise, the consumer cannot exercise a right of withdrawal in the following contracts:

a) Contracts for goods or services whose price depends on fluctuations in the financial markets over which the seller or provider has no influence.

b) Contracts for goods that are made according to the consumer's wishes or personal needs.

c) Contracts for the supply of goods that can spoil quickly or whose expiration date would quickly be exceeded.

ç) Contracts for the delivery of goods whose protective packaging such as wrapping, tape, seal, package has been opened after delivery and whose return is not suitable for health and hygiene reasons.

1.d) Contracts for the delivery of goods which, after delivery, are inseparably mixed with other products.

2.e) Contracts for the supply of books, digital content and computer consumables offered in tangible form, provided that their protective packaging such as wrapping, tape, seal, parcel was opened after delivery.

3.f) Contracts for the supply of newspapers and magazines, with the exception of subscription contracts.

4.g) Contracts for the provision of services in the areas of accommodation, transport of goods, car rental, supply of food and beverages, and for leisure, entertainment or recreation purposes, to be performed on a specific date or within a specific period.

ğ) Contracts for services that are provided immediately by electronic means, or for intangible goods that are delivered immediately to the consumer.

1.h) Contracts for
Services whose execution, with the consumer's consent, began before the expiry of the withdrawal period.